Refund policy
Returns & Refunds Policy
We stand behind what we make. If something isn't right, we want to hear about it.
Our 30-day promise If you're not happy with your Moonshot, contact us within 30 days of receiving your order and we'll make it right - a replacement or a refund.
Your legal right to cancel (UK) Under the Consumer Contracts Regulations 2013, you have the right to cancel an order within 14 days of receiving it, for any reason. To cancel, email jules@moonshotwellness.com with your order number. Once you've told us, you have a further 14 days to return the goods.
A note on food supplements & hygiene Because our products are consumable health products, we can only accept returns of items that are unopened, unused and with the seal intact, for hygiene and safety reasons. This does not affect your statutory rights if an item is faulty, damaged, or not as described - in those cases you're entitled to a full refund or replacement regardless.
How refunds work
- Once we've received and checked your return (or resolved a faulty/damaged item), we'll process your refund within 5-10 working days.
- Refunds are made to your original payment method.
- Original delivery charges are refunded where required by law (e.g. faulty goods or a valid 14 day cancellation).
Return postage
- For faulty, damaged or incorrect items, we cover return postage.
- For change-of-mind returns, return postage is the customer's responsibility unless stated otherwise.
How to start a return - email jules@moonshotwellness.com with your order number and the reason, and we'll send you instructions.
Subscriptions You can skip, pause, change frequency or cancel your subscription anytime from your account - no phone calls, no hoops. Changes apply to your next order; orders already processed for dispatch can't be cancelled but are covered by the returns terms above.